Yes. You will receive an email with your order details once the purchase has been confirmed.
If your order has already been confirmed or processed, it may not be possible to cancel or modify it. If you need help, please contact us as soon as possible at pedidos@chuymine.com with your order number.
We do our best to display products accurately, but variations may exist due to screen or device, or slight production differences.
We ship throughout Mexico and to multiple countries internationally.
If your country is not available at checkout, you can contact us at pedidos@chuymine.com and we will review your case.
We ship throughout Mexico and to multiple countries internationally.
If your country is not available at checkout, you can contact us at pedidos@chuymine.com and we will review your case.
Delivery times begin once your order has been processed and shipped.
Mexico
Standard:
Express:
International shipping
Estimated delivery times for some destinations:
For other countries, estimated delivery time is 4–12 business days, depending on location and logistics conditions.
Delivery times may vary due to factors beyond ChuyMine Store’s control.
When the order is shipped, you will receive tracking information by email, when available.
We will support you in managing the claim with the courier service to find the best possible solution. Write to us at pedidos@chuymine.com.
We do not offer returns for change of mind, incorrect size selection by the customer, or improper use of the product.
The product has verifiable manufacturing defects.
There is an error in the order attributable to ChuyMine Store (different product or size than ordered).
The product arrives damaged by transport and is reported within the established period.
The product was used, washed, altered, or handled.
The damage is a consequence of improper use.
The product does not retain original tags and packaging.
The damage was caused by incorrectly removing tags or packaging.
The size was incorrectly selected by the customer.
It must be in the same condition as it was delivered, retain original tags and packaging, and not show any modifications.
You must contact us within 7 calendar days after receiving the product.
Send an email to pedidos@chuymine.com including:
Order number
Product(s) involved
Reason for the request
Evidence (photographs and/or video)
We will respond within a maximum of 48 hours with the next steps.
Once the product is validated, the refund will be processed according to the payment method used. Times may vary depending on the financial institution.
Check the size chart and product description before purchasing. If you have questions, you can write to us for guidance.
Check the product before removing tags or washing it. If you detect any problems, contact us immediately.
Yes. Payments are processed through secure platforms that protect your financial information.
Available payment methods are shown during the checkout process and may vary depending on your location.
We collect the necessary information to process your order, such as name, address, email, payment details, and data related to your purchase.
We use your information to process payments, coordinate shipments, provide customer service, comply with legal obligations, and improve our services.
We may share information with providers who support us in processing payments, shipments, and store operations, in accordance with our Privacy Policy.
You can request access, rectification, or deletion of your data by writing to support@chuymine.com, in accordance with applicable law.
