At ChuyMine Store, you will find both our own products and third-party products. Shipping conditions may vary depending on the type of product purchased.
Some products available on our site are not shipped or sold directly by ChuyMine Store.
In these cases, the customer is redirected to the third-party provider's website to complete the purchase.
Shipping times, costs, coverage, as well as any incidents related to delivery, depend exclusively on the third-party provider and their own policies.
ChuyMine Store has no involvement in the shipping process for these products.
Our own products are those whose manufacture, sale, and shipping are directly coordinated by ChuyMine Store.
Orders are processed once confirmed, subject to product availability.
Estimated delivery times are:
Standard:
Express:
Shipping is carried out through external logistics providers, so delivery times may vary due to factors beyond ChuyMine Store's control.
In case of delays, loss, or damage during shipping, ChuyMine Store will assist the customer in managing the claim with the corresponding carrier, with the aim of finding the best possible solution.
Shipments of ChuyMine Store’s own products are available to multiple countries worldwide. Below are some estimated delivery times by destination:
Estimated delivery times:
United States: 4–10 business days
Argentina: 4–13 business days
Colombia: 4–10 business days
Peru: 4–10 business days
Spain: 4–10 business days
Ecuador: 4–10 business days
Chile: 4–10 business days
Dominican Republic: 4–10 business days
Guatemala: 4–10 business days
Nicaragua: 4–10 business days
For other countries, the estimated delivery time is 4–12 business days, which may vary depending on the specific location, accessibility, and logistical conditions of each region.
For international shipments, import duties, taxes, or additional charges may apply as determined by the destination country’s authorities. These costs are the responsibility of the customer.
For customs clearance purposes, the customer must provide complete and accurate information at the time of purchase, including, when required, their Tax Identification Number (Tax ID), as well as updated contact details such as phone number and email address. This information is essential for the proper handling of the shipment by authorities and logistics providers.
If a package is held at customs due to unpaid duties, missing documentation, or incomplete information provided by the customer, and the customer fails to respond within the timeframes established by the authority or logistics provider, the shipment may be abandoned, destroyed, or returned according to the destination country’s policies, without liability for ChuyMine Store.
Our team will be available to support and guide you with any questions or inquiries regarding the status of your order or its shipping process at pedidos@chuymine.com.
If your country is not available at checkout, you can contact us at pedidos@chuymine.com to review your case.
The above shall be understood without prejudice to the consumer's rights under the Federal Consumer Protection Law.
For any questions related to shipping of our own products, you can email us at pedidos@chuymine.com
Our team will respond within no more than 48 hours.
Thank you for choosing ChuyMine Store.
These policies may be updated without prior notice, without affecting orders placed before such modifications. Last updated: April 10, 2026.
